NUMBER OF
COMPLAINTS
AT THE BEGINNING
OF THE MONTH
RECEIVED DURING
THE MONTH
PENDING AT THE END OF
THE MONTH
REASON FOR
PENDENCY
TOTAL COMPLAINTS
RESOLVED
TOTAL CLIENT SERVED
SO FAR
TOTAL COMPLAINTS
RECEIVED SO FAR
% OF COMPLAINTS AS PER
OVERALL CLIENT BASE
RECEIVED FROM
PENDING AT THE END OF LAST MONTH
RECEIVED
RESOLVED
TOTAL PENDING
PENDING COMPLAINTS
> 3 MONTHS
AVERAGE RESOLUTION
TIME (IN DAYS)
MONTH
CARRIED FORWARD
RECEIVED
RESOLVED
PENDING
YEAR
CARRIED FORWARD
RECEIVED
RESOLVED
PENDING